Watership Down Health in Station Road have announced that they will be using a new advanced telephone system from August 24th.
The surgery’s new phone number will be 0333 034 1033, which will provide an enhanced telephone service. You will still be able to telephone the two existing telephone numbers for Kingsclere and Overton, which will transfer to the new telephone number.
You won’t need to wait too long as there is an automated call back option for the busy times.
People who are vulnerable or receiving end of life care will be flagged so that their calls are prioritised in any call queue. The surgery will be able to maintain calls being answered over the lunchtime period, whilst enabling staggered lunch breaks for the reception team.
When a member of staff calls a patient from any Watership Down Health telephone number, the number appearing will be 0333 034 1033. The surgery ask that patients add this to their safe call list of telephone numbers so that as and when a member of staff calls a patient that they know it is the medical centre calling.
Further information can be found on the Watership Down Health website.
